Refund and Returns Policy

At SnagSpree, we comply fully with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We want you to be completely satisfied with your purchase.

1. 14-Day Right to Cancel (Change of Mind Returns)

Under UK law, you have the statutory right to cancel and return your order within 14 calendar days of receiving your goods without giving any reason.

• To qualify for a change-of-mind return, items must be unused, in their original condition, complete with all original packaging, tags, seals intact, and accompanied by the original receipt or proof of purchase.
• Return Shipping Costs: For discretionary returns (e.g., you changed your mind, ordered the wrong size, or no longer want the product), the customer is responsible for the direct cost of return shipping. We strongly recommend using a tracked, insured postal service.

2. Damaged, Defective, or Incorrect Goods

If you receive an item that is damaged, defective, broken in transit, or significantly different from the product description:

• Please notify us within 48 hours of delivery by emailing [email protected] with your order number, a clear description of the defect, and photos/video showing the fault or transit damage.
• Return Shipping Costs: If the return is due to our error, transit damage, or a manufacturing defect, SnagSpree (DAGENHAMGR LTD) will cover the return postage costs. We will either provide a prepaid return label or issue a full reimbursement for standard tracked return postage.

3. Non-Returnable & Exempt Items

Due to health, hygiene, and copyright considerations, the following goods cannot be returned once delivered:

• Personal care, cosmetic, and hygiene-sensitive items with broken seals.
• Intimate apparel, swimwear, or pierced jewelry where protective hygiene stickers have been removed.
• Perishable items or goods likely to deteriorate rapidly.
• Customized, personalized, or custom-made products.

4. How to Initiate a Return

1. Email our support team at [email protected] with the subject line: Return Request - [Your Order Number].
2. State the reason for return and attach supporting photos if the product is faulty or damaged.
3. Our team will verify your request and provide the official UK return warehouse address and Return Merchandise Authorization (RMA) instructions within 24 to 48 business hours.
4. Do not send your purchase directly back to the manufacturer or the original packaging sender address without first obtaining an authorized RMA confirmation.

5. Inspection and Refund Processing

• Once your return arrives at our inspection facility, our staff will inspect the condition of the goods within 2 business days.
• We will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed immediately back to your original payment method (Stripe card payment or Amazon Pay account).
• Refund Timeline: Funds typically reflect in your account within 5 to 10 business days, depending on your bank or card issuer’s clearing policies. Original standard delivery fees (if any) are refunded in line with UK statutory rules.